Facts & Questions
What is the process you ask?
Planning a event small or big can be stressful. Scheduling a 1 hour consultation to get some guidance is the best way to start the process.
From there we go over some your vision and needs. Once you are happy with your estimate, return the necessary paperwork to retainer your items,
Keep in mind items are first come first serve. No time's are held without completed paperwork
Can I change my order once I place a retainer ?
Of course ! You are able to add or subtract any of your items up to 1 week before your delivery or pick up date. We always recommend reserving higher numbers and bringing them down vs. adding. This will ensure we do not sell out of your items.
How does delivery work ?
If you choose to have your items delivered it will be dropped at the closest ground level entrance. Please let your event specialist know of any special requirements such as elevators, rough roads , stairs etc. . Additional fees may apply. Having a authorized representative to sign for your rentals is required. Our standard delivery hours are 9:00 am to 5:00 pm Monday to Saturday. Requesting outside of those hours or specific time for your delivery will require a "set time " fee. Set up is included in a few select items but set up for additional items must be arranged in advance.
Can you set up our rentals?
Certain rental require a pro to set them up. (Dance Floors , Tents, etc..) Those items will include the set up in the rental cost. We do offer set up or Tables and chairs only at a additional cost of $30.00 per person per hour.
Can I pick up my order?
Absolutely! We are located at 1426 Industrial way in Gardnerville NV.
You will be responsible for any moving blankets, straps etc.
Unfortunately , we are unable to assist in loading due to insurance reasons.
Please note some items are not available for pick up.
What is the damage waiver?
The damage waiver covers any accidental damage. It is 7% of your equipment rentals. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any damages that may occur. If the customer decides to keep the waiver it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.
The only way to truly understand what we do is to visit our showroom.
With our extensive collection we do not have all items pictured or even listed!
Please call your event specialist today to schedule your free one hour consultation.